ck11 Privacy Policy

1 Who We Are

ck11 is an online casino and sports betting platform operating at ck11.lat and serving players based in Bangladesh. Throughout this Privacy Policy, references to "ck11", "we", "us", or "our" refer to the operator of the Platform and its designated data-processing representatives.

ck11 acts as the data controller in respect of personal data collected through the Platform. This means we determine the purposes and means by which your personal data is processed. Where we engage third-party service providers to process data on our behalf, those parties act as data processors under our instruction and are bound by contractual data protection obligations.

2 Data We Collect

ck11 collects the following categories of personal data, grouped by the context in which they are obtained:

2.1 Registration Data

When you create a ck11 account, we collect the information you provide in the registration form, which typically includes your full name, date of birth, email address, mobile phone number, and chosen username. This information is required to open and maintain your account.

2.2 Identity Verification (KYC) Data

To comply with our Know Your Customer obligations and to verify your age (21+ requirement), we may request copies of identity documents such as your National ID card, passport, or driving licence, as well as proof of address and, where applicable, proof of ownership of your payment method.

2.3 Financial Data

We collect transaction records relating to deposits and withdrawals processed via bKash, Nagad, Rocket, and Upay. This includes transaction amounts, timestamps, mobile wallet identifiers, and transaction reference numbers. We do not store full mobile banking PINs or passwords.

2.4 Usage & Behavioural Data

We automatically collect information about how you interact with the Platform, including pages visited, games played, bet amounts and outcomes, session duration, login timestamps, and in-game actions. This data helps us improve the Platform and supports responsible gaming monitoring.

2.5 Device & Technical Data

We collect technical information from the device you use to access ck11, including IP address, browser type and version, operating system, device identifiers, screen resolution, and referring URLs. This data is used for fraud prevention, security monitoring, and Platform optimisation.

2.6 Communications Data

If you contact our support team via live chat or email, we retain records of that correspondence, including the content of messages, timestamps, and any attachments provided, for the purpose of resolving disputes and improving service quality.

3 How We Collect Your Data

ck11 collects personal data through three primary channels:

• Directly from you: Information you actively provide when registering an account, completing KYC verification, making a deposit or withdrawal, contacting support, or participating in promotions.
• Automatically: Technical and behavioural data collected passively as you navigate and interact with the Platform, including through cookies, log files, and session tracking technologies.
• From third parties: In limited circumstances, we may receive data from identity verification service providers, payment processors (such as bKash and Nagad), and fraud-detection partners where this is necessary to verify your identity or protect the Platform's integrity.

4 Why We Use Your Data

ck11 uses the personal data it collects for the following defined purposes:

1. Account creation and management: To register your account, verify your identity, maintain your profile, and manage your session on the Platform.
2. Payment processing: To facilitate deposits and withdrawals via bKash, Nagad, Rocket, and Upay, and to maintain an accurate record of your transaction history.
3. Age and identity verification: To confirm that you are 21 years of age or older and that your identity details are accurate, in accordance with our Terms & Conditions.
4. Fraud prevention and security: To detect, investigate, and prevent fraudulent activity, money laundering, multi-accounting, bonus abuse, and other conduct that violates our Terms.
5. Responsible gaming monitoring: To identify patterns of play that may indicate problematic gambling behaviour and to implement player-protection measures where appropriate.
6. Customer support: To respond to your enquiries, resolve disputes, and maintain a record of communications for service quality purposes.
7. Marketing communications: Where you have opted in, to send you information about promotions, bonuses, new games, and seasonal offers. You may withdraw consent at any time by contacting support.
8. Platform improvement: To analyse usage patterns, troubleshoot technical issues, and optimise the design and performance of the ck11 Platform.

5 Legal Bases for Processing

ck11 processes your personal data on one or more of the following legal bases, depending on the specific purpose of the processing:

• Contractual necessity: Processing required to fulfil our obligations to you under the Terms & Conditions, including account management and payment processing.
• Legitimate interests: Processing carried out for fraud prevention, security monitoring, responsible gaming compliance, and Platform analytics, where our legitimate interests are not overridden by your privacy rights.
• Legal obligation: Processing required to comply with applicable legal and regulatory requirements, including anti-money laundering obligations and age verification duties.
• Consent: Processing carried out solely on the basis of your explicit consent, such as receiving marketing communications. You may withdraw consent at any time without affecting the lawfulness of processing carried out prior to withdrawal.

6 Sharing Your Data

6.1 Service Providers

ck11 engages carefully selected third-party service providers to assist in operating the Platform. These providers may process personal data on our behalf as data processors and include payment processors (bKash, Nagad, Rocket, Upay), identity verification services, game content providers (Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, Ezugi), fraud detection platforms, and cloud hosting providers. All such providers are contractually required to process data solely under our instructions and to maintain appropriate security standards.

6.2 Legal Disclosures

We may disclose your personal data to law enforcement agencies, regulatory bodies, courts, or other public authorities where we are legally required to do so, or where disclosure is necessary to protect the rights, property, or safety of ck11, its players, or the public.

6.3 Business Transfers

In the event of a merger, acquisition, or sale of all or substantially all of ck11's assets, your personal data may be transferred to the successor entity. You will be notified of any such transfer via the email address registered to your account or through a prominent notice on the Platform prior to the transfer taking effect.

6.4 No Sale of Data

ck11 does not sell, rent, or otherwise commercially exploit your personal data to any third party for their own marketing or advertising purposes. This is an absolute commitment and applies without exception.

7 Cookies & Tracking Technologies

ck11 uses cookies and similar tracking technologies to enhance your experience on the Platform, maintain your session, and gather analytics data. The categories of cookies we use are as follows:

• Strictly Necessary Cookies: Essential for the Platform to function. These include session cookies that keep you logged in and security cookies that protect against cross-site request forgery. These cookies cannot be disabled.
• Functional Cookies: Used to remember your preferences such as language settings and display choices, providing a more personalised experience across sessions.
• Analytics Cookies: Used to collect anonymised data about how players navigate the Platform, which pages are visited most frequently, and where technical errors occur. This information helps us improve the Platform.
• Security & Fraud-Detection Cookies: Used to identify suspicious behaviour patterns, prevent account takeovers, and detect the use of automated tools or bots on the Platform.

You can manage your cookie preferences through your browser settings. Please note that disabling functional or analytics cookies may affect the performance and personalisation features of the Platform. Disabling strictly necessary cookies will prevent you from logging in or using the Platform at all.

8 Data Retention

ck11 retains personal data only for as long as is necessary to fulfil the purpose for which it was collected, or as required by applicable legal obligations. The following general retention periods apply:

Upon expiry of the applicable retention period, personal data is securely deleted or irreversibly anonymised. Anonymised data — which cannot be used to identify any individual — may be retained indefinitely for statistical and analytical purposes.

9 Your Rights

As a ck11 player, you hold the following rights in respect of your personal data. To exercise any of these rights, please contact our support team at [email protected] with a clear description of your request and your registered username.

• Right of Access: You may request a copy of all personal data we hold about you, along with information about how it is processed.
• Right to Rectification: You may request that inaccurate or incomplete personal data be corrected or updated without undue delay.
• Right to Erasure: You may request deletion of your personal data where it is no longer necessary for the purpose it was collected, where you have withdrawn consent, or where processing is unlawful. This right is subject to overriding legal retention obligations.
• Right to Restriction: You may request that we restrict the processing of your data in certain circumstances, for example while the accuracy of data is being contested.
• Right to Data Portability: Where processing is based on consent or contractual necessity and is carried out by automated means, you may request your data in a structured, commonly used, machine-readable format.
• Right to Object: You may object to processing carried out on the basis of legitimate interests, including profiling for direct marketing purposes.
• Right to Withdraw Consent: Where processing is based on your consent, you may withdraw that consent at any time. Withdrawal does not affect the lawfulness of processing prior to withdrawal.

ck11 will respond to all valid data rights requests within 30 calendar days. In complex cases this period may be extended by a further 60 days, in which case you will be informed of the extension and the reasons for it.

10 Children's Privacy

The ck11 Platform is strictly intended for adults aged 21 years and above. We do not knowingly collect personal data from individuals under the age of 21. If you believe that a minor has provided personal data to ck11 or has created an account on the Platform, please notify us immediately at [email protected]. Upon receiving such notification, we will take immediate steps to verify the matter and, where confirmed, permanently close the account and delete all associated personal data.

11 Data Security

ck11 takes the security of your personal data seriously and has implemented a range of technical and organisational measures to protect it against unauthorised access, accidental loss, destruction, or disclosure. These measures include:

• 256-bit SSL/TLS encryption for all data transmitted between your device and the ck11 Platform.
• Encryption at rest for sensitive data categories, including identity documents and financial records, stored in our systems.
• Role-based access controls ensuring that personal data is accessible only to employees and contractors who have a legitimate operational need.
• Comprehensive audit logging of all access to sensitive data, with regular review by our security team.
• Regular penetration testing and vulnerability assessments conducted by independent third-party security specialists.
• Incident response procedures to ensure that, in the event of a data breach, affected players are notified promptly and appropriate remediation steps are taken.

While ck11 employs industry-standard security measures, no method of electronic transmission or storage is entirely immune from risk. We cannot provide an absolute guarantee of security. You are responsible for maintaining the confidentiality of your account credentials and for ensuring the security of the device from which you access the Platform.

12 International Data Transfers

Some of the third-party service providers engaged by ck11 — including game content providers and cloud infrastructure partners — may process personal data in countries outside Bangladesh. Where such transfers occur, ck11 ensures that appropriate safeguards are in place to maintain the protection of your personal data at a standard equivalent to that described in this Privacy Policy.

Such safeguards may include contractual clauses requiring the recipient to process data in accordance with applicable data protection standards, or reliance on the recipient's participation in a recognised data protection framework. By using the ck11 Platform, you acknowledge that your personal data may be transferred and processed in the manner described in this section.

13 Changes to This Privacy Policy

ck11 reserves the right to update or amend this Privacy Policy at any time. When material changes are made, we will publish the revised policy on this page with an updated effective date and, where practicable, notify you by email to the address registered to your account.

Your continued use of the Platform after the effective date of any revised Privacy Policy constitutes your acceptance of the changes. If you do not agree with any amendment, you must discontinue use of the Platform and may request account closure by contacting our support team. We encourage you to review this page periodically to stay informed about how ck11 protects your information.

14 Contact Us

If you have any questions, concerns, or requests relating to this Privacy Policy or the way ck11 handles your personal data, please reach out through one of the following channels:

• Live Chat: Available 24/7 inside your ck11 account dashboard. Average response time: 2–5 minutes. English and Bengali speaking agents available.
• Email: [email protected] — for formal privacy-related requests, please include "Privacy Request" in your subject line along with your registered username.

ck11 aims to resolve all privacy-related queries and formal data rights requests within 30 calendar days of receipt. For complex requests, we may extend this period by a further 60 days with prior notification. All correspondence is handled in English, with Bengali support available on request.